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Customer Journey (2026)
Directed by Ton Van Zantvoort
Documentary · 1h 25m
In the Netherlands, the integration process for refugees is called a "Customer Journey." Refugees are seen as customers, guided through an endless chain of forms, rules, and institutions: a system designed for efficiency but experienced as a labyrinth. Customer Journey follows a large Syrian family seeking a home for the family and two sisters of Somali descent who are part of the LGBTQ community and dream of becoming actresses as they navigate this complex system. Around them, civil servants, volunteers, and social workers do their best to help, often in humorous and touching ways, yet hopes frequently collide with procedures. The film reveals a world where bureaucracy meets good intentions, where dreams are tested by rules, and after navigating it all, have the hopes that brought you here been realized?
Crew
- Director
- Ton Van Zantvoort
- Producer
- Ton Van Zantvoort, Annerose Langeveld
Details
- Original title
- Klantreis
- Release date
- 2026-03-21
- Runtime
- 1h 25m
- Genres
- Documentary
- Original language
- NL
- Spoken languages
- Arabic, English, Dutch
- Countries
- Netherlands
- Production
- Newton Film